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Have Any Questions?
Frequently Asked Questions
Please contact us at support@carejoypure.com.
Our water filter is compatible with 98% of commercial sinks
For compatibility details, please refer to the faucet guide:
1. Use a wrench to remove the aerator from the end of your faucet. Try using your hand or a pair of pliers if it’s too tight.
2. Attach the CareJoy Pure Filter. After removing the aerator, screw the CareJoy Pure Filter onto the faucet by twisting it clockwise. Be sure to measure the adapter size beforehand.
3. Attach the CareJoy Pure Filter. If your sink requires an adapter, select and attach the correct size. Note that some sinks may not need an adapter at all.
4. When you purchase the CareJoy Pure Filter, several adapter sizes are included to suit different sink specifications.
Ensure you select the correct adapter size to prevent water leakage during installation. Avoid applying excessive force, as it may damage the product.
5. When connecting the CareJoy Pure Filter, tighten it by hand—just enough to prevent leakage. Avoid over-tightening to ensure proper installation and prevent damage.
CareJoy Pure is specially designed for facial cleansing and oral hygiene; however, it is not suitable for direct drinking and should be boiled before consumption.
We aim to process your order promptly, typically within 1–2 business days. Thank you for your patience!
Delivery usually takes 5–15 days. While we cannot guarantee the exact delivery time, if your order hasn’t arrived within this timeframe, please feel free to contact us.